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GENERAL TERMS OF PURCHASE

Your peace of mind is our commitment

At MuralDecal, we don't just manufacture decals; we build trust. Each order is handcrafted and individually prepared, backed by a solid warranty and human customer service that accompanies you throughout the entire process.

Manufacturer Warranty

3-Year Legal Warranty

By purchasing from MuralDecal.com, you receive a 3-year warranty on all items. Warranty management costs will be completely free for the customer.

We are responsible for any lack of conformity that manifests within legal deadlines. In the event of a defective product, we will handle the repair, replacement, or refund at no cost to you.

Bespoke Orders & Custom Sizes

Do you need a special size or a unique design? As manufacturers, we can adapt to your needs.

Guaranteed Quality: If your product does not match the dimensions, color, or finish requested, we will handle the collection and immediate replacement at no cost, provided the product has not been installed.

14-Day Right of Withdrawal

You have 14 calendar days to return any catalog product you are not satisfied with.

• Withdrawal does not require stating a reason.

Please Note: Clearly personalized products (made to your specifications) are excluded from this right according to current regulations.

• The refund will be made using the same payment method used for the order.

How to exercise your rights

For fast and efficient management, we recommend following these steps:

  1. Send us an email at info@muraldecal.com or call us at +34 974 22 83 86.
  2. Prepare the package in its original packaging or a similar protective wrap.
  3. Send it to our central logistics facility in Spain:
MURALDECAL.COM - BANNER IMAGEN SL
Polígono Monzu, Ronda Industria C/Interior, Nave 13
CP 22006 HUESCA - SPAIN

Modifications & Support

We manufacture and ship daily starting at 7:00 AM. If you need to modify something, please contact us as soon as possible.

Business Hours: Monday to Friday, 7:00 AM to 3:00 PM (GMT+1).
Email: info@muraldecal.com

* Catalog photographs are for illustrative purposes. Products are described with the highest possible technical accuracy to avoid errors in selection.

Based on the purchase contract concluded between the user and Banner Imagen S.L. (MuralDecal.com), the data provided by the user through this form will be incorporated into databases for which Banner Imagen S.L., with VAT number ESB22348015 and headquarters at Pol gono Monz , Ronda Industria, C/Interior Nave 13, 22006 HUESCA (Spain), is fully and exclusively responsible. The purpose of collecting data on this form is to facilitate the processing of orders, user profiling, and the sending of commercial offers by email (2 to 3 monthly shipments) about products and/or services that may be of interest to our customers. Banner Imagen S.L. commits not to make data transfers or international transfers, except in cases of legal obligation. You have the right of access, rectification and deletion, as well as other rights, as indicated in the privacy policy, at the email info@mural.com.