Use of the website

I tried to buy a single sticker and the system will not let me: is there a minimum order?

Yes, the minimum order is 14.06, not including shipping and handling costs and following the use of any possible discount or promotion.

I placed an order paid with visa and I'm not completely sure if the payment has been made.

You can check the status of your order under 'My Orders'.

Can you send a print catalog?

Since our catalog is continuously updated, we do not offer a paper catalog. We recommend that you check our website frequently to see the constant innovations and new products.

Do you sell wholesale?

Yes, we sell to other companies interested in marketing our products. You can contact us via email in atencionalcliente@teleadhesivo.com and we'll provide you with our conditions.

How I can become a distributor of your products?

Why buy at TeleAdhesivo.com?

The primary reasons for buying from TeleAdhesivo.com are:

Convenience: You can purchase from your own home or workplace, acquiring the desired article in less than three minutes at any time of day.
Prices: we adjust our margins in order to deliver the best possible price, allowing for a discount of almost 35% over the normal public sales price.
Variety: we offer a wide variety of adhesives. We work daily to expand our catalog and improve our service.
Speed: We have a commitment to deliver orders in a period of 24 to 72 hours within Spain, if the shipping method chosen is courier.
Confidence: we have over ten years experience on the market, we hold the online Confianza seal, and the feedback from our customers on eKomi is overwhelmingly positive.

If you are not entirely satisfied with your purchase from TeleAdhesivo, we promise to return the full purchase price within 7 days of reception, or exchange the product for another option, provided the product is returned sealed and in the original packaging. In the event that the cause for return is a defect in the product, TeleAdhesivo will cover shipping costs. In the event that the return is due to reasons unrelated the company or to the state of the product, shipping costs will be borne by the buyer.

Do I have to be a registered user to make a purchase?

Yes, it is recommended that you register prior to making a purchase. This way we can keep you informed of ongoing updates, special offers, and new products from which you can benefit. Do not forget that registration is completely FREE and does not require you to make a purchase.

I put all data in the form and attempted to make a purchase, but it didn´t work. What´s going on?

Make sure you've completed all the required fields. Please note that if you made a purchase with us and signed up without entering a password, your email is already registered. If the problem persists we can register you: send us an email with all your data and we will perform the registration process for you, sending you an email with your new username and password. You can also sign up by phone: call 902 013 562 or 974 228 386 during business hours (Monday through Friday, 7h00 - 15h00).

Is it safe to enter my credit card details to make a payment on TeleAdhesivo.com?

Yes, upon paying by credit card, the system uses a POS payment gateway which is completely secure and encrypted. At no point do we have access to this data. Our bank is put directly in contact with your bank and the two institutions complete the operation in a completely secure manner. It is possible that your bank asks you your card´s PIN number in order to perform the operation: this is done to verify the true identity of client. Two different POS gateways are available to make payment.

Is the order I made ??confirmed? Have you received payment? Is my order manufactured? Has it been sent? When was it sent? What is the tracking number?

All you need to know regarding your order can be found under 'My Orders'. Any information you need and cannot locate can be provided to you by the Customer Service department.

How I can complete an order I left half-finished?

If you did not complete your order, your shopping cart will be saved for 24 hours. If you finished your order but did not complete payment, please contact us through the Customer Service department and we can help you to change the payment method.

Can I change my order once it´s been completed if I decide I want another color?

You have seven (7) business days to return any product that you are not satisfied with. Within this period, you can return the product (you will bear the shipping costs), together with the purchase receipt or the invoice in the same tube in which your order was received. This right of return will not apply to products manufactured according to custom specifications given by you -- that is, products which are clearly personalized. We recommend that you package your item(s) with care, since you will be responsible for any damages suffered during transport. We therefore suggest that you return the merchandise to us by registered mail or courier, insured for the value of the product. This insurance will be highly useful in the case of damage or loss by the carrier. In all cases, return costs are to be borne by the customer. When exercising your right to return a product, we will only accept products that are shipped in their original packaging, in as-new and complete condition (with instructions, glue, etc ...).We do not accept articles that have been sent incomplete, damaged, or mistreated by the customer, and we will only accept articles provided that the use made of them was that for which they were intended.

Do you have a physical store?

We have no physical store. We sell only through our website.

The sizes listed in the web: are they in width by height?

Most of our product measurements are given in width by height. In any case, if you have questions, you can always contact us using the product reference and we will clarify the information given.

Is it possible to order a size that is not listed on the website?

The sizes listed in the catalog can not be modified or customized.

Is it possible to order a deformed version of any item that you have on the web?

No, the items we offer on the web are always sold proportionally, never deformed.