Yes, the minimum purchase amount to process an order is 20 EUR (this amount is calculated after applying any discount code or promotion, and does not include delivery costs). Also, remember that we offer free shipping from 60 EUR purchase!
You can check the status of your order and payment in real-time by accessing the 'My Orders' section within your user account.
Completely safe. When you make payment, you'll be redirected to the encrypted payment gateway (TPV) of our bank. At MuralDecal we never see, store or have access to your card numbers; the transaction is carried out directly between your bank and ours.
Yes, we sell to other companies, decorators or professionals interested in selling or using our products. Write to us at atencionalcliente@teleadhesivo.com and we'll inform you about our rates and special conditions.
Yes, registration is necessary. By creating your account, we ensure we have your correct details so we can send you your order and invoice. It also allows you to check the status of your shipments and access exclusive offers. Registration is quick, completely free and with no obligation.
Make sure you've filled in all the required fields. If the system tells you that your email already exists, it's likely you made a purchase with us in the past; try recovering your password. If the problem persists, send us an email at atencionalcliente@teleadhesivo.com or call us on +34 974 228 386 (Monday to Friday 7:00 to 15:00 hours) and we'll set up your account ourselves.
All detailed and real-time information (manufacturing status, shipping date and tracking number) is always available in the 'My Orders' section of your account. If you have any further questions, write to us at customer service.
If you added products but didn't complete the purchase, your basket will be saved automatically for 24 hours. If you completed the order but the payment process failed, get in touch with us and we'll send you a link so you can pay it without having to start from scratch.
No. Since our catalogue is constantly updated with new designs almost daily, we don't have a paper version. We recommend visiting our website frequently so you don't miss out on the latest releases.
Yes, as a general rule, our product measurements are always expressed by giving the width (horizontal) first and then the height (vertical). If you're unsure about the orientation of a specific design, please contact us.
In the decorative vinyls section, the preset sizes in the catalogue cannot be modified. If you need a specific size, we recommend visiting the Wall Murals section, where you can enter custom measurements to the centimetre.
No. All items we offer on the website are always sold maintaining their original design proportions to ensure the image doesn't look squashed or pixelated.
Yes. You have the right to return your purchase within 14 calendar days from the delivery date without having to justify the reason (right of withdrawal).
Exceptions: By law, this right of withdrawal does NOT apply to products made to your specifications (custom wall murals or clearly personalised on-demand vinyls).
How to process a return:
Return address:
TELEADHESIVO.COM - BANNER IMAGEN SL
Poligono Monzu, Ronda Industria C/Interior, Nave 13
CP 22006 HUESCA - SPAIN
Once we receive the product and verify that it's in perfect condition, we'll refund you using the same payment method you used.
No, we don't have physical shops or showrooms. Our catalogue and sales are 100% online, from where we ship directly from our factory to your home.
Our customers choose us for five main reasons:
