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Frequently asked questions

Stickers

What type of file should I send for a personalized sticker order?
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To ensure maximum quality, we require the original editable file (vectorized) or a high-resolution image[cite: 36, 37]. [cite_start]A simple photo with low resolution is not sufficient for manufacturing[cite: 38].

What is the difference between a "sticker" and a "CANVAS vinyl" (vinilo LIENZO)?

"Sticker" is a general term. [cite_start]CANVAS vinyl is a synthetic, resistant material that imitates picture canvas[cite: 39, 40]. [cite_start]It is applied with glue that we provide, and it is ideal for large formats[cite: 41]. [cite_start]Other vinyls are purely adhesive[cite: 41].

What surfaces can I install the stickers/vinyls on?
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They can be installed without problems on surfaces that are smooth and non-porous[cite: 42, 43]. [cite_start]For vehicles, they can be placed on the bodywork or windows, being careful to avoid the path of the windshield wipers[cite: 44].

If I want a sticker to read correctly from the outside when installed on the inside of a window, should I order it in "Normal" or "Reversed" position?
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You must order it in Reversed (mirrored) position[cite: 45, 46]. [cite_start]The Normal position is designed to be installed on the exterior and read correctly[cite: 47]. [cite_start]To be seen correctly from the outside when installing on the inside of the glass, it needs the mirrored effect[cite: 48].

What should I do if my order arrives with a manufacturing defect (e.g., a part is missing or the cut is incorrect)?

We regret the error. [cite_start]Please contact us immediately with photos of the defect[cite: 49, 50]. [cite_start]We will work on a free and immediate reshipment of the corrected piece to solve the problem[cite: 51].

How should I communicate the color if I want a specific shade (e.g., matte black or a type of green)?
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Please indicate the specific color as we name it in our web catalog (e.g., "Matte Black")[cite: 52, 53]. [cite_start]We cannot guarantee accuracy based on external color references (like codes from other catalogs) that are not part of our color chart[cite: 54].

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